Privacy Policy
PRIVACY POLICY
Contact details
Name: Natelie Henriques
Phone Number: 07983967737
E-mail: stepstherapy24@gmail.com
Date: 21.02.24
The type of personal information I collect
I may collect and process the following information:
· Name, Job Title and Contact details
· GP name and contact details
· Emergency/Next of Kin contact details
· Summary of our sessions
How do I get the personal information, and why do I have it
Most of the personal information I process is provided to me directly by you for one of the following reasons:
· Internal record-keeping
· To improve my services
· To send questionnaires or information you may find helpful
· In case of emergency
I may share this information if:
* I believe you or someone you are in contact with is at risk of harm. I will endeavour to discuss this with you beforehand
* I am legally obliged to do so. If a client discloses involvement in or information about acts of terrorism, the therapist is legally obliged to inform the authorities and cannot inform the client of their intention to do so.
* If a client gives the therapist information regarding money laundering or drug trafficking offences, the therapist is obliged to pass this information to the police.
* A judge or coroner can legally order the release of client notes.
* You request disclosure
Under the General Data Protection Regulation (GDPR), the lawful bases I rely on for processing this information are:
(a) Your consent. You can remove your consent at any time. You can do this by contacting stepstherapy24@gmail.com
(b) I have a contractual obligation to enter into a contract with you.
(c) I have a legal obligation where I need to comply with a legal or regulatory obligation, for example, where I might be ordered by a court to do so.
(d) Vital interests. Where it is necessary to protect the life or health (for example, in the case of a medical emergency) or a safeguarding issue which requires me to share your information with emergency services.
How we store your personal information
Your information is securely stored electronically, password protected and coded to protect your identification.
I will not keep your information for longer than is necessary and in line with my insurer’s requirements. I will then dispose of your information by deleting it from my hard drive and any other platform I may store this on. Any paper copies will be shredded and disposed of confidentially.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You can ask for copies of your personal information.
Your right to rectification - You have the right to ask me to rectify personal information you think is inaccurate. You also have the right to invite me to complete information you think is incomplete.
Your right to erasure - You have the right to ask me to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask me to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that I transfer the personal information you gave me to another organisation or to you in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, I have one month to respond.
Please get in touch with stepstherapy24@gmail.com if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to: stepstherapy24@gmail.com
You can also complain to the ICO if you are unhappy with how I have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk